FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

• How can I change something in my order?

  • If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

• How can I pay for my order?

  We accept Visa, MasterCard, EFT payment options and offer finance for your convenience.
  
  

• Can I track my order?

  Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. 
  
  

• Can I return an item?

  Please visit our Returns page for more information.
  
  

• How long will my order take to be delivered?

  Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days. Some products, like the AEDs will take longer.
  
  

• Do I need an account and what are the benefits?

  It's not required to create an account. But, having an account provides easier checkout.